Effective complaint handling

Publication Year

2012

Author(s)

  • Office of the Ombudsman
  • Tari o te Kaitiaki Mana Tangata

Topic

Keywords

  • complaints policy

Website URL

http://www.ombudsman.parliament.nz/system/paperclip/document_files/document_file...

Description

Guide to complaints policy development from the Office of the Ombudsman (New Zealand). Description: "This guide sets out key information for state sector agencies about developing and operating an effective complaints process. It also provides information about the Ombudsman’s role, as an independent, external review body for complaints about the administrative conduct of state sector agencies. A checklist for agencies to follow in designing an effective complaints process is also included at the end of this guide."

Publisher

Office of the Ombudsman / Tari o te Kaitiaki Mana Tangata

Share this resource