• Standard D4 Explained

    Definition: Compensation Policy1A compensation policy documents the organization’s philosophy and direction with regard to rewarding its employees. Why is it essential to have a compensation structure that fairly evaluates and compensates the value of each position? Your organization’s...

  • Standard C7 Explained

    Why is it essential for organizations not to make claims that cannot be upheld or that are misleading? To develop a robust donor base, an organization must represent its activities truthfully. Making claims that cannot be upheld or that are misleading is unethical and can damage an organization’s...

  • Standard B10 Explained

    Definition: Annual Report1An annual report is a comprehensive report on the organization’s activities throughout the preceding year. The annual report should give stakeholders information about the organization’s activities and financial performance. The annual report usually includes the financial...

  • Standard A13 Explained

    Why is it important to have a privacy policy? Protecting the personal information of nonprofit staff, volunteers, and clients fosters a strong reputation for integrity. This has become an essential part of a nonprofit’s accountability to its stakeholders, many of whom are increasingly concerned...

  • Pledges

    A pledge is a promise to make a donation in the future. It is not a gift until the charity actually receives the donation. Therefore, no receipt can be issued until the donor has fulfilled the pledge by making a donation. See also 'Pledges' (CRA, 2011)

  • Standard D5 Explained

    Why is it important for all employees to have written job descriptions? A formal job description lists all the activities and competencies required for a position and creates a structure with which to assess individual performance.1 A comprehensive and thoughtfully written job description is an...

  • Standard C8 Explained

    What does it mean for an organization to “exploit its beneficiaries”? Exploiting beneficiaries in order to attract donations can involve depicting individuals in a way that upholds stereotypes, is demeaning, or that disregards a person’s dignity.1 A UK study by the Center for Charitable Giving and...

  • Standard B11 Explained

    What information on compensation is required by CRA in the T3010? The T3010 asks registered charities in Canada to disclose the salary ranges for its 10 highest compensated, permanent full-time employees. Charities are asked to disclose the number of employees whose salaries fall within the...

  • Standard A14 Explained

    Why is it important to have a process for addressing complaints promptly? Every organization at one point or another will receive complaints. Instead of viewing complaints as a nuisance, they can be seen as an opportunity to consider the organization’s activities and to make changes that could...

  • Gift Cards and Certificates

    Gift cards or certificates are often donated to charities and are commonly used in fundraising activities such as silent auctions. Tax receipts cannot be issued for a gift card or certificate if the donor is the business that issued it and if the gift card or certificate is redeemed by a third...

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