Standard B9 Explained

What is the Canadian Code of Practice for Consumer Protection in Electronic Commerce? This code sets out good practices for organizations conducting commercial activities with consumers online.1 In the nonprofit sector commercial activities may include collecting fees online for programs, services, or resources.

Why does my organization need to follow practices consistent with the Canadian Code of Practice for Consumer Protection in Electronic Commerce? The Code ensures that electronic commerce is conducted according to best practices in electronic commerce. It regulates transactions between vendors and consumers so that they are undertaken fairly and in a manner that protects the personal information and rights of all parties.

The Canadian Code of Practice for Consumer Protection in Electronic Commerce contains stipulations regarding:

  • Accuracy of information provided by the vendor in all online transactions, including accurate descriptions of the goods and services being exchanged and terms and conditions of the sale
  • Steps to be taken if the good or service cannot be delivered to the consumer as originally stated in the terms and conditions of the transaction
  • Privacy of personal information collected during the transaction
  • Security of payment and personal information
  • Complaint handling and dispute resolution
  • Unsolicited marketing or other e-mails
  • Communication with children
  1. "Canadian Code of Practice for Consumer Protection in Electronic Commerce,” Industry Canada, 2004, preface.

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