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"Complaints can transform service, but few of us know how to handle them well. Too often they are a source of irritation and create defensiveness. But engaging with and valuing the knowledge of service users can generate improvements and better performance. As drivers for cultural change,...
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"Social media is the shiny new toy that everyone seems to love but few have figured out how to play with safely. Even fewer know whether it’s worth the investment. However, not playing with this toy could have a negative effect on your brand. Getting your non-profit message retweeted or having...
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The Canada Revenue Agency is currently engaged in a special project which has involved the audit of many nonprofit organizations, the results of which are still outstanding, and in issuing interpretations challenging the status quo with respect to the status of many NPOs. This webinar session will...
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"It’s no secret. Managers working in the non-profit sector wear many hats and have to be awfully good at doing many things. One day you’re asked to be a communications expert, the next you’re handling the HR duties of your organization, and then, without blinking an eye, you balance the books. But...
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On July 26, 2012, Canada Revenue Agency released Guidance CG-014,Community Economic Development Activities and Charitable Registration (the "New Guidance"). This webinar will cover considerations for registered charities.
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