Strategic planning and governance

Includes a strategic planning checklist and explains the important connection between strategic planning and governance. 

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Organisational governance

"This book aims to help board members and those managing Christian development organisations to consider their different roles and how they can work together to fulfil the organisation’s mission."

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POLITIQUE TYPE DE TRAITEMENT DES PLAINTES ET DE RÈGLEMENT DES DIFFÉRENDS

Guide selon l’Autorité des marchés financiers (Québec) pour informer leurs membres comment ils traitent les politique de plaintes.

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Should we form a board committee?

Provides an overview of the benefits and considerations in forming committees of the board. Offers scenarios where different types of committee approaches can be used. 

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Accountability for civil society by civil society : a guide to self-regulation initiatives

"CIVICUS is proud to announce the publication of its guide to help civil society organisations’ regulate their practices and operations with respect to a variety of governance issues. The CIVICUS Self-Regulation Guide, a new addition to our Legitimacy, Transparency and Accountability (LTA)...

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Effective complaint handling

Guide to complaints policy development from the Office of the Ombudsman (New Zealand). Description: "This guide sets out key information for state sector agencies about developing and operating an effective complaints process. It also provides information about the Ombudsman’s role, as an...

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Chairing a board meeting

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Board self-evaluation questionnaire: a tool for improving the governance practices of non-profit organizations

See the user guidelines before you begin

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Modèle de politique de traitement des plaintes

Une guide selon la Chambre de l’assurance de dommages. Déscription: "Le but d’une politique de traitement des plaintes est de mettre sur pied une procédure équitable et gratuite afin de traiter les plaintes reçues. Cette politique vise, entre autres, à encadrer la réception des plaintes, la...

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How boards can have better conversations

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