Modèle de politique de traitement des plaintes

Une guide selon la Chambre de l’assurance de dommages. Déscription: "Le but d’une politique de traitement des plaintes est de mettre sur pied une procédure équitable et gratuite afin de traiter les plaintes reçues. Cette politique vise, entre autres, à encadrer la réception des plaintes, la...

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How boards can have better conversations

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In camera board sessions : careful how you use them

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Developing your customer complaint policy

From the Equal Opportunity Commission of the Government of South Australia, this is a short and concise guideline to what should be included in a complaints policy.  "Here are some tips for developing a customer complaint policy. Make it easy for all customers to complain. Decide which...

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Principles for good governance and ethical practice : a guide for charities and foundations

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The principles workbook : steering your board toward good governance and ethical practice

A companion to The Principles for good governance & ethical practice : a guide for charities and foundations

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Board Conflict of Interest Policy Sample

"This sample policy document defines the types of conflict that can arise.  It outlines a process to declare conflicts before they arise and also offers a process to resolve them after they have arisen if needed.  It can be customized to create your own Board Conflict of...

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20 questions directors should ask about directors' and officers' liability indemnification and insurance

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Getting Ready 101: Considerations Before Calling a Board or Members' Meeting

Many board or members’ meetings often unnecessarily floundered because meeting basics have been overlooked.  The first session in this series will address the fundamental legal issues that you need to know in order to have an effective board or members’ meeting, including: Where to find the...

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Emergency Executive Director succession

Sample Executive Director or Operational policy to be adapted for use in charitable and nonprofit organizations.  Applicable to board governance standards and HR standards. 

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