Chairing a board meeting

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Board self-evaluation questionnaire: a tool for improving the governance practices of non-profit organizations

See the user guidelines before you begin

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Modèle de politique de traitement des plaintes

Une guide selon la Chambre de l’assurance de dommages. Déscription: "Le but d’une politique de traitement des plaintes est de mettre sur pied une procédure équitable et gratuite afin de traiter les plaintes reçues. Cette politique vise, entre autres, à encadrer la réception des plaintes, la...

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How boards can have better conversations

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In camera board sessions : careful how you use them

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Developing your customer complaint policy

From the Equal Opportunity Commission of the Government of South Australia, this is a short and concise guideline to what should be included in a complaints policy.  "Here are some tips for developing a customer complaint policy. Make it easy for all customers to complain. Decide which...

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Principles for good governance and ethical practice : a guide for charities and foundations

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The principles workbook : steering your board toward good governance and ethical practice

A companion to The Principles for good governance & ethical practice : a guide for charities and foundations

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Board Conflict of Interest Policy Sample

"This sample policy document defines the types of conflict that can arise.  It outlines a process to declare conflicts before they arise and also offers a process to resolve them after they have arisen if needed.  It can be customized to create your own Board Conflict of...

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