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Contents:
Chapter 1: The introduction
Chapter 2: Organizational sustainability starts with the individual
Chapter 3: Trust your people, who else can you trust?
Chapter 4: Know, then focus on your niche
Chapter 5: “Strategic plans, NO THANKS. Strategic thinkers, YES”
Chapter 6: “...
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"Complaints can transform service, but few of us know how to handle them well. Too often they are a source of irritation and create defensiveness. But engaging with and valuing the knowledge of service users can generate improvements and better performance. As drivers for cultural change,...
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"Social media is the shiny new toy that everyone seems to love but few have figured out how to play with safely. Even fewer know whether it’s worth the investment. However, not playing with this toy could have a negative effect on your brand. Getting your non-profit message retweeted or having...
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The Canada Revenue Agency is currently engaged in a special project which has involved the audit of many nonprofit organizations, the results of which are still outstanding, and in issuing interpretations challenging the status quo with respect to the status of many NPOs. This webinar session will...
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